Terms of service
Thank you for shopping with us! We really appreciate your business and your interest in our products. We want to make sure you have a good experience purchasing from our webstore, whether it’s Velduro.com, or any other of our websites or social media sites.
As with any shopping experience, there are certain terms and conditions that apply. By placing an order and purchasing product from our website(s), you agree to the terms below along with other terms on our website(s), such as return and warranty policies, our privacy policy, and terms of use. Please make sure to review everything fully and carefully so you are informed about your rights and obligations.
Acceptance of These Terms
You (“Customer”) may place orders for Products with Velduro NZ (“Velduro,” “we,” “our”) via one of our websites (e.g., www.velduro.com) or, in certain circumstances, over the phone. “Product(s)” collectively means any and all items being sold by Velduro NZ to you. By placing an order, you consent to these Terms and Conditions of Sale (“Terms”) and acknowledge that we will furnish the Products subject to these Terms.
Orders
All orders are subject to Velduro NZ’s acceptance. This means Velduro NZ may refuse to accept or may cancel or limit any order, or order quantity, whether or not the order has been confirmed. Your receipt of an order confirmation does not mean our acceptance of your order, nor is it a confirmation of our offer to sell. We are simply confirming we received your order. If we cancel an order after you have already been charged, Velduro NZ will refund you the charged amount.
Product Offering
All Product descriptions on our websites are subject to change at any time without notice, at our sole discretion. We reserve the right to change or discontinue a Product at any time. We have made every effort to display the colours and images of the Products as accurately as possible. We cannot guarantee that your device’s display of any colour will be accurate and a true reflection of the physical item upon receipt.
Price
All prices on our websites are subject to change and exclude applicable tax and shipping. We reserve the right to change pricing at any time or correct pricing errors that may inadvertently occur.
GST
All prices are in New Zealand dollars (NZD) and include Goods and Services Tax (GST) unless otherwise stated.
Special Offers
From time to time, we may be offering special promotions for some or all of our Products, including discounts, limited edition products, or free shipping. These offers may be for a limited time only and Velduro NZ reserves the right to change or discontinue such offers at any time.
Bike Assembly and Frame Only Builds
(Unassembled bikes) Bikes and Frames ship with some assembly required. Assembly by a qualified professional bicycle mechanic is strongly recommended. Failure to assemble through a qualified mechanic may result in performance issues or failures that are not covered under our voluntary warranty.
We work with stores across NZ and can support you in this process. If you do decide to build at home, please note that the performance, third party warranty, and safety of the bike may be affected.
Payment
All orders must be paid in full prior to shipment. We accept most major credit cards and other forms of payment as described on the product page or during the checkout process. Shipment of any order is subject to verification of payment information and availability of funds. We reserve the right to change available payment and financing options at any time without notice.
Shipping
Available shipping options will be displayed during the checkout process. Any timeframe provided by Velduro NZ for when the Product(s) may ship or be delivered is a good faith estimate. While we do our best to meet that timeframe, it is not a guarantee. Actual delivery of your order can be impacted by many events, some of which are beyond our control. Velduro NZ cannot be held liable for late deliveries. We will do everything we can to ensure delays don’t occur, but sometimes these are out of our control.
Returns
Our returns policy is provided in addition to your rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986. If your Product is faulty, unsafe, or does not match its description, you are entitled to a repair, replacement, or refund as required by law.
Warranty
Velduro Frames have a 5-year owner warranty. The Avinox drive system holds a 2-year warranty. All other components are subject to their standard manufacturer warranties.
These warranties are in addition to your rights under New Zealand law and do not exclude or limit the guarantees provided under the Consumer Guarantees Act.
Not for Resale
Products sold on our websites are for end-user customers only and not for resale. We reserve the right to refuse or cancel any order if we suspect you are purchasing Products for resale.
Dispute Resolution and Applicable Law
These Terms, and any disputes arising under them, are governed by the laws of New Zealand. Any disputes shall be dealt with through the New Zealand courts, and you retain all rights and remedies available under New Zealand consumer law.
Indemnification
To the fullest extent permitted by applicable law, you agree to indemnify and hold Velduro NZ harmless from and against any and all claims, costs, proceedings, demands, losses, and defence costs (including reasonable legal fees) of any kind or nature arising from the breach of these Terms by you or anyone using your account.
Severability
If any provision of these Terms is held or determined by a court of competent jurisdiction to be invalid or unenforceable, the remaining provisions of these Terms shall remain in full force and effect, and such invalid or unenforceable provision shall be construed in a manner that gives the maximum valid and enforceable effect to the intent of the parties.