FAQ
Got questions about Velduro Bikes? You’re in the right place. This FAQ covers our most-asked topics. From warranties and batteries to pre-orders and demo rides. If you can’t find what you need, email info@velduro.com or fill out the form on our contact page here.
Sales & Availability
From December 2025, there will be eight demo Rogue e-MTBs and Phantoms available across New Zealand. Contact us for more information, or view our dealer page to find your closest Velduro stockist.
In New Zealand, we can deliver directly to you or via a bike retailer - find your closest one here. For international customers, selected models are coming soon to overseas markets and distributors.
At this stage we only freight within New Zealand. We do have distributors coming online internationally and will announce these as soon as possible.
Dealer enquiries are welcome via our contact form (NZ or international options available). You can also email info@velduro.com
We have sample bikes in Europe, UK, Australia and Canada. We will share contact information for pre-orders ASAP. Please contact the following and we will forward your inquiry on.
Dealer enquiries are welcome via our contact form (NZ or international options available). You can also email info@velduro.com
Orders & Delivery
We take a 30% fully refundable deposit to secure your full build or frame-only order. Each model has an estimated arrival window — for example, Rogue full builds are due December 2025 and frame-only November 2025. We’ll confirm details with you after you place a pre-order.
Due to high demand, several models have sold out. The next shipment after the 2025 allocation is due in February 2026 for New Zealand. Join the waitlist so you don’t miss out on the next allocation. Your deposit secures your bike and is 100% refundable if you change your mind.
Warranty & Returns
Velduro bike frames are covered for 5 years. The Avinox motor system is covered for 2 years.
Yes. Velduro holds the parts required to resolve any warranty issues, and DJI typically responds within 24 hours.
Technology & Performance
i-track is a patented high-pivot suspension platform that uses an idler pulley to manage chainline relative to the suspension path. Unlike traditional layouts, it separates pedalling and suspension forces, optimising anti-squat for efficient climbing while minimising pedal kickback under compression. The mid-pivot axle path lets the rear wheel move rearward on impact, improving rollover and maintaining traction on steep, technical terrain. The result is consistent grip, better small-bump sensitivity, and efficient power transfer without sacrificing downhill stability. Find out more info on the I-track website.
- Rogue R e-MTB & Frame-Only: 800 Wh
- Phantom range (frame-only / gravel / commuter): 600 Wh
General Questions
Velduro is a New Zealand e-bike company founded in 2024, designing rider-first bikes in NZ and partnering with long-standing manufacturing experts offshore. Find out more about our story here.
Velduro was founded to challenge the status quo in the global e-bike industry, combining NZ's riding culture with state-of-the-art Chinese technology and innovation to build performance-driven bikes shaped by real rider input.
- Innovation: Advanced motor systems, patented suspension and cutting-edge design.
- Rider collaboration: Geometry, components and ride feel refined with real riders.
- Community: Building a network where riders influence each model’s evolution.
- Durability & performance: Premium components, carbon frames and proven systems built to thrive on NZ trails and beyond.
China Cycle 2025 Gold Award (Phantom e-gravel) find out more on Velduro’s news page.
Velduro HQ is in Papamoa Beach, New Zealand.